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CHANGES TO AN ORDER ALREADY PLACED:
Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.
You should place a new order with the additional items. Please note you may be charged fees for the additional, smaller order
RETURNS ON NON CUSTOM MADE PRODUCTS:
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.
If you do not follow all of the instructions on this page you may incur a 25% restocking fee or not receive any refund at all.
Without prior approval we will not reimburse for return shipping costs.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.
In your return package please include:
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The packing slip
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A note telling us what the problem was
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A note stating whether you would like a refund or an exchange for another item.
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If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you will be happy with our services.
RETURNS ON CUSTOM MADE PRODUCTS:
Should you place an order for a custom made flogger, and then change your mind, your 50% deposit will be non refundable.
If damage occurs to your product due to shipping, the added insurance you paid for that product will protect you, and you simply send it back to us and we will repair or remake a new one.
Should you change your mind about your order after paying in full, I am very sorry but this is a custom made product made for YOU. We will not accept a return after the product is completed.
All quotes and shipping labels are labeled as Shopaholics for your privacy. All credit card statements will say shopaholics.
Your privacy is always important to us. If you have any other questions please email us at edensdesires@yahoo.com. All email will be answered within 48 hours.
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