How do I know if my package has been tampered with?
Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS or USPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS or USPS and not us. (This rule may not apply to items with a product number that starts with “CNV” as those are shipped from different locations that may or may not use brown packing tape)
All personal information submitted through the web and email is entered into our databases via secure systems. These secure systems are regularly monitored.
We do not sell, and never have sold, email addresses to third parties.
In order to fulfill orders we may be required to give your information to 3rd parties such as US Mail or UPS. Those companies are required by us to protect your information and privacy.
I placed an order, and now want to change it. How do I do that?
Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.
Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.
You should place a new order with the additional items. Please note you may be charged fees for the additional, smaller order.
I never received my order. What can I do?
If you have your invoice number, you can track your order online.
By tracking online you can get your UPS or USPS tracking number.
Contact UPS or US Mail with your tracking number
to see if they have information on when your package will arrive.
If contacting the shipping company does not help, contact us. firstname.lastname@example.org